PRIVACY POLICY
Unbeatable as ONE is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to within) sets out how we collect, use, and share your personal information. Please read the following carefully.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
ABOUT UNBEATABLE AS ONE
Unbeatable as ONE is a group company, which includes:
- ONE LDN: Our gym locations.
- Unbeatable Training: Our online training platform.
This privacy policy applies to all Unbeatable as ONE Ltd services, including our gyms and online training program. Data for Unbeatable Training may be collected either by Unbeatable as ONE Ltd or by FITR, the external platform we use to deliver online training (FITR).
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We may collect and process the following data about you (“your information”):
- Personal Information: Name, postal address, telephone number, email address, date of birth, gender, and emergency contact details.
- Account Information: Username, password, and login details for accessing Unbeatable Training or our website.
- Health Information: Information about your fitness level, health conditions, injuries, or any pre-existing medical issues you provide in health forms or waivers.
- Training and Activity Data: Data related to your workouts, training progress, and participation in fitness programs, including logs, performance data, session attendance, and interactions with coaches.
- Payment and Transaction Data: Details of purchases, payment card details (processed securely via third-party providers), membership subscriptions, and billing information.
- Device and Technical Data: IP address, browser type, operating system, and usage details when accessing our website or online training platform.
- Communication Data: Correspondence, customer support inquiries, survey responses, and feedback.
For Unbeatable Training, some of this data is collected and stored by FITR, and their privacy policy should also be reviewed for additional details.
WHY DO WE RETAIN PERSONAL DATA?
We retain personal data only as long as necessary to fulfill legal or regulatory obligations and business purposes. Personal data will not be processed beyond six years from your last recorded activity. If your account is closed, we may anonymize personal data while retaining access for compliance purposes.
For Unbeatable Training users, data retention may also follow FITR’s policies as an external provider. Please review FITR’s privacy policy for further information.
HOW DO WE PROCESS PERSONAL DATA?
We process personal data for various reasons under applicable data protection laws, including:
To operate our website and provide services, including:
- Account creation and management.
- Membership registration and cancellation.
- Class and training bookings, cancellations, and waitlist management.
- Purchase of services and initiation of payments.
- Managing Unbeatable Training programs, including performance tracking, progress logging, and workout scheduling.
- Personalizing your training experience based on your fitness goals and progress.
To manage business operations:
- Monitoring, analyzing, and improving service functionality.
- Preventing fraud and abuse.
- Complying with legal obligations and enforcing terms of service.
- Providing aggregated statistical data to third parties about site usage.
- Sending service-related notifications and updates.
With your consent:
- Marketing Unbeatable as ONE products and services.
- Personalizing services and online experiences, including targeted advertisements.
- Providing location-based services.
- Responding to customer service inquiries.
You can withdraw consent at any time (see "Your Privacy Choices" section below).
Health data processing:
- Health data is considered a special category under data protection laws. We collect it to assess your ability to engage in physical activities safely and to respond to medical emergencies. This data is collected with your explicit consent, which is required for participation in our programs.
DO WE SHARE PERSONAL DATA?
We share your personal data under the following conditions:
With service providers:
- Payment processing providers.
- Website, app, and credit system maintenance providers.
- Mailing list and contact management services.
- FITR, for managing Unbeatable Training programs.
With strategic partners:
- Companies we collaborate with for joint product or service offerings.
With legal authorities, if required:
- To comply with legal obligations.
- To prevent fraud and protect users.
- To enforce terms of service.
For data analytics:
- We may share anonymized statistical data with third parties to analyze site performance and user behavior. No personally identifiable information will be disclosed.
International data transfers: Some service providers process data outside the European Economic Area (EEA), including Google Analytics, Mailchimp, and FITR. We ensure appropriate safeguards are in place for such transfers.
HOW DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
We use cookies and tracking technologies to:
- Recognize returning users.
- Personalize site experiences.
- Analyze user behavior and site performance.
- Prevent fraud and ensure security.
For more details, please refer to our Cookie Policy.
WHAT PRIVACY CHOICES ARE AVAILABLE TO YOU?
Managing personal data:
- You may decline to provide personal data, but certain services may not be available without it.
- You can manage device-level tracking settings.
Marketing preferences:
- You may opt out of receiving marketing communications by following instructions in emails or adjusting account settings.
- You may manage push notification settings on your device.
Cookies and tracking:
- You can manage cookie preferences via browser settings.
Access and corrections:
- You can review and update personal data by logging into your account or contacting us.
WHAT ARE YOUR RIGHTS?
Under EEA data protection laws, you have the right to:
- Access, correct, or delete personal data.
- Restrict or object to data processing.
- Request data portability.
- Withdraw consent at any time.
For any of these requests, please contact privacy@unbeatableasone.com. Identity verification may be required.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We implement technical, physical, and administrative security measures, including:
- Firewalls and encryption.
- Secure access controls.
- Regular security assessments.
You are responsible for maintaining the confidentiality of your account credentials.
CONTACT US
For general privacy concerns, contact: privacy@unbeatableasone.com.
For Unbeatable Training-specific inquiries, please also refer to FITR's privacy policy: FITR Privacy Policy.
If you are dissatisfied with how we handle your concerns, you may contact the Information Commissioner's Office (ICO) at www.ico.org.uk.
